Our support team asks only for what we really need. That normally means your name (or an alias if you don’t want to use your real one), an email address, a contact number, and payment credentials that are handled through a secure processor and not directly stored on our side. If you're ordering online class or exam help, we'll also need login access to whatever platform your university uses, since there's no way to complete that kind of order otherwise. Beyond that, our site picks up a few standard technical details in the background, things like your IP address and browser type, mostly so the site itself keeps working the way it should.
Nothing fancy here. Your details get used to actually deliver what you ordered: staying in touch about deadlines, confirming payment went through, that sort of thing. Login credentials are a bit different; we treat those as strictly off-limits for anything outside the specific job you hired us for. Our support team will also use your contact details to contact you from time to time about updates or offers, if you do not mind, but only with your consent. The technical information our team talked about above is mostly to let us know if something on the site is broken.
Short version: we don't sell your information, full stop. A small number of trusted providers, like whoever processes our payments, get access to what they need to do that job, and they're contractually required to keep it to themselves. Your school, your professor, whoever's on the other side of your course- none of them hear from us. Ever. The only exception is if we're legally required to disclose something, and even then we'd only share what the law actually asks for, nothing extra.
We take this part seriously, particularly anything tied to login access. Sensitive information is encrypted, and only the people who genuinely need it to work on your order can get to it, not the whole team. Payment info runs through encrypted channels and isn't kept around longer than it needs to be. We won't pretend any system online is completely bulletproof, because that's not realistic, but we regularly check our own practices and tighten things up wherever we can to keep your information out of the wrong hands.
We use cookies, like most websites, to help the site remember things and run a little smoother. They tell us general stuff, like browser type, how long someone stayed on a page, the kind of thing that helps us improve the site over time. What they don't do is touch anything sensitive, so no login details or payment info ever end up in a cookie. If you don't want them, your browser settings will allow you to switch cookies off, but some of the features on the site may not work as well then. There's more detail on this in our separate Cookie Policy if you want the full breakdown.
You can ask us at any point to show you what we have on file, fix something wrong, or delete it altogether; just reach out to our support team in writing, and we'll take care of it. Login credentials and anything specific to your order don't stick around any longer than they have to; once the work's done, that data gets deleted unless we're required to hang onto it for legal or accounting reasons. General contact details might stay in our records a bit longer for support purposes, but even that's yours to ask us to remove whenever you'd like.
